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Terms And Conditions

TERMS AND CONDITIONS

Purchasing of the products

Registering with the Clarks SA website enables you to place electronic orders for products displayed on our website, provided that they are not sold out. A purchase agreement between you and Clarks SA will come into effect once the chosen products are selected and placed in your “shopping basket” and payment for those products has been made.

Delivery of the products

When and where?

Clarks SA products are delivered within South Africa from Monday to Friday during office hours and can be delivered to either a residential or employment address. Deliveries to African countries outside South Africa can be arranged however, these deliveries can only be delivered to a postal box and the purchaser will be liable for all delivery, tax and duty costs. This amount is due before delivery can take place.

Delivery time

Clarks SA will have your products delivered within 3 days in main city centres, and within 5 days for all other regions, from date of dispatch. The main city centres include Bloemfontein, Cape Town, Durban, Johannesburg, Pretoria and East London. We do not guarantee that the products will be delivered within the abovementioned timeframes and will not be liable for any loss and/or liabilities and/or costs and/or damages and/ or expenses arising as a result of the late delivery.

Unavailable at the time of delivery

Should you be unavailable to accept the delivery, the courier company will call you to arrange another possible time for delivery. Should the courier not be able to deliver for a second time due to your unavailability, the goods will be returned to us and you will liable for an additional R100 fee (incl. VAT) for each product that was to be delivered.

Any problems?

Returning the products

Want to return your products? No problem, as long as the following conditions are complied with:

  • Valid proof of purchase, till receipt or gift receipt;
  • Notify us of your intention to return the products within 14 business days of the date of delivery, and we will happily collect the products;
  • The products must be in their original packaging and condition, with the price tag attached;
  • The products must be unused.

The refund will be be refunded to the credit card used for initial purchase.

Kindly note that no costs relating to the delivery of the products will be reimbursed.

Cancelling orders

Cancellation of orders will only be accepted if done within 24 hours of placing such order.

Faulty products

Should you purchase a defective product, you must ensure that you notify us immediately of the defect. The product must be returned within six months from the date of purchase and a dated photograph of the defect taken at the date of delivery will be required. You can then elect to have the product replaced or repaired or for the purchase price to be refunded to you.

Complaints Management

For any complaints, please email info@europagroup.co.za

Changes to Ts & Cs

Clarks SA may, in its sole discretion, change these T’s & C’s or any part thereof at any time. If you are a registered purchaser, a notification informing you of the changes will be sent via email to the email address you used when registering. You will be responsible for reading the revised T’s & C’s and ensuring that you are satisfied with them. Should you not be satisfied with the changes, you are entitled to cancel your registration with Clarks SA.